ID 75248

Project manager / Change lead / Service designer

Intranet
Change facilitator
Concept Development
Service Design
MS SharePoint
Digital Workplace
M365
Project Manager
Change Management
Workshop facilitator
Requirements Specification
Facilitation
Workshop Facilitation
Modern Workplace
MS Teams
Communication
CMS
Concept Design
User Interviews
Pre-study lead
Change Projects
Pre studies
Content Management
Communication management
Internal communications
Ways of Working
Wordpress
Procurement
Pre-Studies and Assessments
User Research
Requirement Analysis
Information and Communication Technologies
Channel Strategy
Atlassian Confluence
Document Management
Information management
Knowledge Management
Google Workspace
Drupal
Episerver
Sitecore
IBM Connections
Lumapps
Staffbase
Happeo
Location
Uusimaa
Available
17.11.2021
Experience
18 years
Languages
suomi, englanti, ruotsi
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I connect users, developers, and business representatives to form common understanding in all development project phases from pre-studies/user-studies to implementation and to leading the change when taking new systems into use and ways of working into practice. I've worked with both private and public sector organisations, national and international, ranging from 120 to over 20 000 employees. I mostly work within the digital workplace domain on topics like information & knowledge management, communication & collaboration, and employee experience. I support my clients e.g. with: - Facilitating service design/co-creation processes and workshops - Planning concepts for digital services - Requirements specification - Procurement - Project planning, scheduling, and phasing - Project manager, product owner - Change lead - Facilitating change and new ways of working, supporting teams and individuals - Roll-outs, training, support, and communication - Collaboration tools, information & knowledge management, intranets - Intranet renewal projects from idea to final implementation
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Projects completed

Several projects as Independent Consultant, Founder & Owner

10/2018-
Document Management
Intranet
Project Manager
Pre-study Manager
Change Manager
Change Projects
Requirement Analysis
Procurement
Change Management
Pre studies
Concept Development
Concept Design
Workshop facilitator
Content Management
User Interviews
Requirement Specifications
Facilitation
Service Design
Information management
Microsoft SharePoint
Communication management
Workshop Facilitation
Internal Communication
Arbetssätt
Knowledge Management
Digital Workplace
Modern Workplace
MS Teams
Information and Communication Technologies
Kanalstrategi
Communication
M365
Running my own independent consultancy Clair Helsinki Oy. Clair Helsinki is on a mission to improve the digital employee experience. I specialize in service design for digital workplaces, intranets, collaboration, ESNs, communication and information and knowledge management. I assist my clients also on change management and taking the full advantage of their digital workplace. Some highlighted projects: Information management renewal for unnamed trade union organisation, 03/2020-ongoing. Prestudy for information management renewal, support for Teams adoption and forming best practices for collaboration and information processes for document and knowledge management. Supporting teams in change and adoption taking best practices into action. Leading role in Internal digital communications renewal for unnamed large service company, 05/2020-08/2021. Pre-study for intranet renewal; concept and requirements specification; support for procurement; user studies; user- and content-driven information architecture for the SharePoint intranet; Content Stream lead for the renewal. Intranet prestudy and requirements specification for SLO. 02-04/2021. Service design process for user-centric intranet renewal, technology + concept scenario assessment, requirements specification. Concept design and requirements specification for intranet solution, for South-Eastern Finland University of Applied Sciences, Xamk. 08-10/2020. Service design process for intranet concept design. Requirements specification on modern communication sites on SharePoint Online, in collaboration with Kaiku Helsinki. Project manager, Intranet project for Purmo Group, 08/2019-03/2020. Leading the project for setting up the first global intranet for Purmo Group, a leader in sustainable indoor climate comfort solutions. The service supports over 3000 users in 20 locations, in 9 languages. Further info: https://clairhelsinki.fi/2021/01/25/case-purmo-groupille-ensimmainen-intranet-yhdeksalla-kielella/ Project manager, Intranet Renewal for Åbo Akademi, 03/2019-01/2020. Further info: https://clairhelsinki.fi/2020/02/23/case-abo-akademin-intranet-uudistus/

Several projects as Digital Workplace Strategist, Consultant, Partner

10/2013-9/2018
Servicenow CMS
Intranet
Change Manager
Procurement
Investigation
Concept Development
Concept Design
User Interviews
Service Design
User Research
Microsoft SharePoint
Digital Workplace
M365
I enabled the companies and public organizations to design, develop and renew their digital workplace, information management, intranets, and internal communications. My clients typically operated in several countries, in multiple languages, and had versatile company structures, different business segments, and diverse workforces of both blue- and white-collars. I applied co-design methods to help my clients to sort out their findability mess and set roles for their online channels. I analyzed their information flows and processes, identified stakeholders and communication needs, and discovered their essential digital workplace requirements. On this foundation, I facilitated workshops to co-design service concepts that fit both user and strategic needs. Also, I analyzed technology solutions, and documented requirements for the procurement process. I also assisted my clients with roll-outs, user adoption, and change management.

Web Editor / Intranet Manager

5/2013-9/2013
Project manager, concept designer and editor-in-chief for the first joint student portal for leading Finnish University, ~15 000 users. Product owner of both the student portal and faculty and staff intranet.

Communications Manager

5/2013-7/2013
Responsible for internal and external communications and marketing. Communications team lead. Member of management team.

Communications Officer / Intranet Manager

1/2010-11/2010
Project manager of the implementation project for the first Aalto University faculty and staff intranet. Aalto University started operating on 1 January 2010, when the three esteemed universities the Helsinki School of Economics, Helsinki University of Technology and the University of Art and Design Helsinki merged.

Communications Officer

3/2009-1/2010
Servicenow CMS
Responsible of internal and external communications and media relations. CMS implementation project. Developing online communications channels and activities.

Project Coordinator

9/2007-3/2009
Leading role for successful eLearning transformation project, with over 10 000 students and 3000 faculty and staff.
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